Employee Courses & Training
Numerous companies trust us with the training and development of their employees. The investment in furthering the education, skills, and abilities of your team members always pays the highest dividend back to the company; and furthermore, arms individuals with knowledge and skills they can use throughout their lives and careers while assisting them get promoted within a company or even gain employment. We are often asked for custom courses and programs to fit with our customers’ specific needs and we happy to work with your organization on such. Below are several of our most popular training courses.
Course Title: 90 Day Planning
Duration: 7 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
– components of a successful 90 day action plan
– appreciation of roles 90 day plans play in overall company, departments, and individual positions
– SMART goals vs Habit Improvements
– How to create a 90 day plan, and help others create 90 day plans
– How to track towards your objectives and directives within the company
Please contact us for more information.
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Course Title: SalesRICH I
Duration: 3.5 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
– how to use question based selling techniques to drive individual and company results
– understand the 4 types of sales people
– understand the reasons why consumers buy
– how to ensure customers understand benefits and not just features
– how to use intent and purpose statements appropriately
Please contact us for more information.
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Course Title: SalesRICH II
Duration: 3.5 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
– how to develop a mapped out sales process to drive individual and company results
– understand the importance of a sales process in achieving results and tracking conversion points
– understand and appreciate the role of your company CRM system as leverage in a sales process
– how to suggest improvements/changes to your company’s established sales process
– how to keep on track and follow the system
Please contact us for more information.
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Course Title: ServiceRICH
Duration: 3.5 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
– how to move customers up the ladder of loyalty and identify each stage
– understand the importance of service in increasing average dollar sale, and average number of transactions
– learn what constitutes a ‘Critical Non-Essential’ , and their role in reaching the emotional bank account of customers
– strategies and habits to consistently move customers up the service ladder
– how to increase word of mouth referrals into the company
Please contact us for more information.
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Course Title: Workplace Communication
Duration: 3.5 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
– how to identify primary personality types and adapt communication accordingly
– understand the importance of active listening in the workplace
– learn to adopt the empowering attitude and actions of ownership, accountability, and responsibility
– how to identify primary learning styles of others and appropriately adapt communication
Please contact us for more information.
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Course Title: Building Strategic Alliances
Duration: 3.5 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
– how to identify ideal strategic alliances and understand ‘same target market, non-compete’
– how to work with other organizations to create true synergy
– learn to why it is essential to ensure outcomes are win:win:win scenarios
– how to forge alliances that can increase lead flow but decrease marketing expense
– learn how to create some filters to pass potential alliances through
Please contact us for more information.
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Course Title: Financial Mastery I
Duration: 3.5 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
– how revenue, profit, cash-flow, and assets are different and where our concentration should be focused
– understand how to use a 13 week cash-flow forecast
– how to read the basic financial reports and make decisions based on the data
– how to track accurate inputs to ensure accurate outputs with our financial data
– how drastically aging receivables can affect cash-flow and strategies to affect improvement
Please contact us for more information.
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Course Title: Financial Mastery II
Duration: 3.5 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
– how gross profit margin affects a company’s break-even point
– understand the difference between mark-up and margin
– how to price your products and services and have confidence in predicted margins
– how to track break-even progress with your department by revenue and by transactions
– how to quickly calculate break-even scenarios for marketing investments and events
Please contact us for more information.
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Course Title: TeamRICH
Duration: 3.5 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
– learn the 6 keys to a winning team
– understand when management is needed and when people are ready to be led
– how to enroll and inspire team members to a common goal
– understand what will prevent success as a leader
– strategies to achieve 100% involvement and inclusion
Please contact us for more information.
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Course Title: Niche and Unique Selling Proposition
Duration: 3.5 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
– learn the only 5 areas that affect profits in a business
– understand that without a strong USP and niche you will always compete on price
– learn what the criteria is for a strong USP
– how to own a category in the perspective of the marketplace
– how to manage the creation and communication of guarantees with the public and your team members
Please contact us for more information.
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Course Title: Lead Generation Basics
Duration: 3.5 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
– learn the concept of a 10 x 10 lead generation platform
– understand the 3 things that can be invested to generate more leads
– understand how to calculate customer acquisition cost and customer lifetime value
– how to form a marketing budget and why increasing it is a ‘good’ thing
– how to track and report your lead generation for improvement
Please contact us for more information.
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Course Title: Hiring Basics
Duration: 3.5 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
– learn the concept of de-selective hiring and why it produces better results with more leverage
– understand the worst things to ask for in your job ad
– understand how to create a great job ad and position description
– how to set up hiring filters and create a leveraged process
– how to conduct effective interviews
Please contact us for more information.
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Course Title: Effective Meetings
Duration: 3.5 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
– learn the 7 main types of meetings and the purpose and occasion for each
– understand how meetings can either accelerate the team results or sabotage results
– understand the affect of meetings on team moral, energy, trust, and enrollment
– how to facilitate and lead the various types of meetings
– how to ensure the ideal outcome/results from your meetings
Please contact us for more information.
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ADVANCED Course Title: CRM and Customer Service Essentials I
Duration: 15 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
Lesson 1 – Understanding Communication Styles
DISC testing will be performed for all CSR’s to allow them to understand their own unique communication style, and then to instantly be able to identify the style of an inbound caller and tailor communication to them. DISC testing and evaluation costs are included in this proposal. Time – 3 Hours
Lesson 2 – Listen Is 90% of Communication
Active & Effective Listening: Learning the key points of listening and mistakes commonly made by assumptions and distractions.
Time – 3 Hours
Lesson 3 – Building Rapport, Getting Credibility
Great Questioning: Learning how to build rapport by asking great questions. students will be taught the formula for change that will guide them through the questioning and investigative process. Once rapport has been built we learn how we will get credibility. Time – 3 Hours
Lesson 4 – Acknowledging Vs Acceptance – Call Handling At Its Best
Acknowledging students must understand the difference between acceptance and acknowledgement of a caller’s concerns. Specific skills are inculcated into the training to address this necessary aspect of a call. Time – 3 Hours
Lesson 5 – Objections
Handling Objections: Understanding what is an objection and what is not, and how to handle real objections to extend the sales process and lead to a win. Time – 3 Hours
Please contact us for more information.
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ADVANCED Course Title: CRM and Customer Service Essentials II
Duration: 15 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
Lesson 1 – Setting up a working CRM and migrating to using it
– Migration & Mastery to a CRM system
– Creation of marketing & email templates
Time – 3 Hours
Lesson 2 – Email Campaigns to message our customers
– Establishing and using basic email campaigns
– Data maintenance & care of customer records
– Creation and use of Email Templates
Time – 3 Hours
Lesson 3 – Objections
Handling Objections: Understanding what is an objection and what is not, and how to handle real objections to extend the sales process and lead to a win.
Time – 2 Hours
Lesson 4 – Raving Fans & Vision
Building Raving Fans: Understanding the Loyalty Ladder and learning how to build raving fans from every customer we can, starting with the company vision and continuing with the Four C’s of Customer Service.
Time – 2 Hours
Lesson 5 – Outbound Calls
Script development: The script or no-script issue and solutions
– Getting the message across in the first 15 seconds
– Asking proactive questions: Being effective on a cold call
– Dealing with rejection and objections
– Cold calling
– The numbers game: Making the target calls efficiently
– The new face of corporate telemarketing
– Outbound closing technique
Time – 3 Hours
Lesson 6 – Under Pressure
Learning how to operate under truly high pressure situations. Review escalation techniques and ways to cope when times are tough.
Time – 2 Hours
Please contact us for more information.
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ADVANCED Course Title: Business Planning, Management, and Leadership Essentials
Duration: 48 hours
Registration: Ongoing
Attendance is Mandatory for Completion and Graduation Certificate
Learning Outcomes:
Business Planning Essentials:
– Daily plans and setting company and individual focus
– Components of Planning
– Planning for Results
– Quarterly Action Plan Basics
– Plans to Raise Investment
(28 Hours)
Business Management Essentials:
– Workplace Dynamics
– Personality Profiling
– Management vs Leadership
– Six Keys to a Winning Team
– Role of Position Description and Performance Reviews
(10 Hours)
Business Leadership Essentials:
– Culture Based Organizations
– Sources of Influence
– Identity Shifts
– Right Person, Right Task, Right Time
– Healthy Conflict in the Workplace
– How to Get to What’s Right, Not Who’s Right
(10 Hours)
Please contact us for more information.
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